Fiona Thiele
About Fiona Thiele
Fiona Thiele is a Team Manager at TELUS in Scarborough, Ontario, with over 25 years of experience specializing in Service Delivery, Customer Service, and VoIP.
Company
Fiona Thiele currently works at TELUS, a leading Canadian telecommunications company known for providing a wide range of telecommunication products and services. She holds a managerial position at the company and operates out of the Scarborough, Ontario location.
Title
Fiona Thiele serves as a Team Manager at TELUS. In this role, she is responsible for overseeing team operations, driving performance, and ensuring high-level service delivery.
Education and Expertise
Fiona Thiele studied at Centennial College, where she earned a Human Resources Management Certificate. From 2010 to 2013, she focused on gaining expertise in the field of human resources. Her academic background complements her professional role remarkably, offering nuanced insights into team management and customer service.
Professional Background
Fiona Thiele brings over 25 years of experience in the telecommunications industry to her role at TELUS. She has accumulated extensive experience in service delivery, customer service, and Voice over IP (VoIP). Her long-term career at TELUS underlines her commitment and expertise in these areas.
Specialty in Customer Satisfaction
Fiona Thiele has a strong background in coaching and customer satisfaction. Her specialization encompasses critical areas such as service delivery and customer relations. This focus helps her ensure that both her team and customers achieve successful outcomes.