Fiona Zhang
About Fiona Zhang
Fiona Zhang is the Customer Service Team Manager at TELUS in Burnaby, British Columbia, with over 7 years of experience in the company, including a previous role as a Retention Specialist.
Current Position at TELUS
Fiona Zhang currently serves as a Customer Service Team Manager at TELUS, based in Burnaby, British Columbia, Canada. In her role, she manages a team of customer service representatives, focusing on enhancing customer satisfaction and retention. Her responsibilities likely include overseeing daily operations, coaching team members, and implementing strategies to improve customer service outcomes.
Previous Role at TELUS
Before transitioning to her current managerial position, Fiona Zhang worked as a Retention Specialist at TELUS from 2016 to 2019 in the Vancouver, Canada Area. During her tenure as a Retention Specialist, she gained valuable experience in customer relations and retention strategies, which contributed to her career growth within the company.
Career Growth at TELUS
Fiona Zhang has been with TELUS for over 7 years. Beginning her career as a Retention Specialist, she demonstrated significant expertise and potential, leading to her promotion to Customer Service Team Manager. Her career progression at TELUS highlights her capability in customer service and team management within the telecommunications industry.
Industry Experience
Fiona Zhang possesses extensive experience in the customer service and telecommunications industry. Her background includes implementing and managing customer retention strategies and leading a team of customer service representatives. This depth of experience underscores her expertise in enhancing customer satisfaction and retention in a competitive industry.
Location and Industry
Fiona Zhang is based in Burnaby, British Columbia, Canada, and has been involved in the customer service industry for several years. Her role at TELUS places her within the telecommunications sector, where she applies her skills in team management and customer retention to drive positive outcomes for the company.