Fran Ubalde (Dickson)
About Fran Ubalde (Dickson)
Fran Ubalde is a Senior Program Manager at TELUS Community Ambassadors with over 20 years of experience at TELUS, based in Vancouver, British Columbia, Canada.
Current Title and Role
Fran Ubalde currently holds the position of Senior Program Manager at TELUS Community Ambassadors. Based in Vancouver, British Columbia, Canada, Fran provides oversight and leadership to the TELUS Community Ambassadors Program, which is part of the Corporate Citizenship & Community Investment team at TELUS. In this role, Fran offers support and guidance to over 20 volunteer clubs, encompassing more than 5000 members throughout Canada.
Career at TELUS
Fran Ubalde has had an extensive career with TELUS, celebrating over 20 years with the company in 2021. Fran's journey with TELUS started in 1998 as an Administrative Clerk in Business Solutions. Over the years, Fran has held various roles including Call Center Representative (2000-2005), Quality Coach in Mobility Customer Service (2005-2008), Team Manager for the Mobility Customer Service Help Desk (2008-2011), and Business Analyst for Call Centre Processes & Procedures (2011-2014). Fran has been instrumental in shaping policies and procedures, improving customer service operations, and ensuring the empowerment and effectiveness of volunteer initiatives.
Educational Background
Fran Ubalde earned a Bachelor's degree in Psychology from The University of British Columbia. This educational background has provided a solid foundation in understanding human behavior, which is essential in Fran’s role that involves working closely with employees, retirees, and volunteers across various regions and languages in Canada.
Community Engagement and Volunteer Support
As part of the Corporate Citizenship & Community Investment team at TELUS, Fran Ubalde focuses on making volunteers shine in their community efforts. Fran works with a diverse group of individuals including anglophones, francophones, frontline workers, and management. By challenging norms, facilitating collaborations, and encouraging big picture thinking, Fran ensures that volunteer initiatives are impactful and reflect the community's needs. Additionally, Fran enjoys connecting with people and engaging in candid conversations to foster a collaborative and supportive environment.
Long-term Contributions at TELUS
Over more than two decades at TELUS, Fran Ubalde has demonstrated a commitment to the company and its community. By actively supporting peers and fostering an environment focused on collective success, Fran has played a significant role in various capacities within the company. From administrative support to program management, Fran's dedication to challenging norms and facilitating collaborations has helped shape TELUS's initiatives and support structures.