France Young
About France Young
France Young is the Mission Critical Environments - Change Management Strategy Manager at TELUS, with extensive experience in change management and service operations.
Title
France Young holds the position of Mission Critical Environments - Change Management Strategy Manager at TELUS. This role involves managing complex change management strategies for mission-critical environments, ensuring systematic and structured transitions.
Current Role at TELUS
Currently, France Young serves as the Mission Critical Environments - Change Management Strategy Manager at TELUS. This position demands a deep understanding of risk management, incident handling, and strategic planning to maintain the integrity and reliability of essential services.
Previous Roles at TELUS
Before assuming the current role, France Young worked at TELUS as the National Change Management - Risk Manager from 2010 to 2019. In this capacity, they were responsible for overseeing national level risk management and change management processes, critical to maintaining service stability across the organization.
Career at Bell Canada
France Young has a significant tenure at Bell Canada, where they held the position of Associate Director - Service Desk Ops Support from 2007 to 2009, followed by IT Change Manager from 2000 to 2007. These roles involved managing IT change processes and supporting service desk operations, contributing to operational efficiency.
Role at Rogers Wireless
France Young briefly worked at Rogers Wireless as a NOC - Change Control Specialist from 2009 to 2010. This role required handling change control within the Network Operations Center (NOC), ensuring seamless network operations and minimal service disruptions.
Educational Background
France Young studied at the Schulich School of Business, York University, where they achieved credentials in Project Management and Service Management. This educational background has provided a strong foundation for their extensive career in change management and critical environment operations.
Expertise in Change Management
France Young possesses expertise in managing mission-critical environments with a focus on change management strategies. Their extensive experience includes incident, problem, and release management, as well as service level and availability management.
Skills in Service Desk and Call Center Operations
France Young has demonstrated skills in relationship management and service desk operations. They also have comprehensive understanding of call center operations and customer service, which are integral to ensuring satisfactory service delivery and customer interactions.