Francesca Armelin
About Francesca Armelin
Francesca Armelin is the Regional Sales Director at TELUS with over 25 years of experience in senior business client care operations.
Regional Sales Director
Francesca Armelin currently serves as the Regional Sales Director at TELUS. With over 25 years of experience in senior business client care operations, she brings a wealth of knowledge and expertise to her role. As a Regional Sales Director, Francesca is responsible for overseeing sales operations, managing client relationships, and driving business growth within her region. She is passionate about creating a customer-first experience, ensuring that clients receive top-notch service and support.
TELUS Santé | TELUS Health Experience
Francesca Armelin worked at TELUS Santé | TELUS Health as Director Customer Experience Virtual Care from 2021 to 2023. During her tenure of two years in Boucherville, Quebec, she led initiatives to enhance the customer experience in virtual care services. Her role focused on delivering exceptional service to clients and leveraging technology to improve healthcare delivery. Francesca’s leadership in customer experience was instrumental in fostering a positive relationship with clients and stakeholders.
Directrice des ventes, marché affaires at TELUS
For six years, Francesca Armelin held the position of Directrice des ventes, marché affaires at TELUS. Based in the Montreal, Canada area, she managed business market sales and developed strategies to meet and exceed sales targets. Her responsibilities included leading sales teams, expanding market share, and formulating plans to optimize sales processes. Francesca's extensive experience and strategic approach contributed to the success and growth of TELUS’s business market operations.
Education at McGill University - Desautels Faculty of Management
Francesca Armelin studied at McGill University - Desautels Faculty of Management, where she completed a Leadership program from 2018 to 2019. This one-year program equipped her with advanced leadership skills and knowledge, enhancing her ability to manage teams and drive organizational success. The education from McGill University has been instrumental in her professional development and effective management practices.
Customer-First Experience Advocate
Francesca Armelin is well known for her passion for providing a customer-first experience. Throughout her career, she has consistently prioritized the needs and satisfaction of clients. In her various roles, including her leadership position at TELUS Virtual Care, Francesca has focused on delivering exceptional customer service and improving interactions with clients. Her dedication to a customer-centric approach has been a key factor in her successful career in senior business client care operations.