Francis Lavoie
About Francis Lavoie
Francis Lavoie is an Analyste Programmeur at TELUS with over 16 years of experience in programming and application support.
Current Title at TELUS
Francis Lavoie holds the role of Analyste Programmeur at TELUS. In this role, he is responsible for managing and supporting a multitude of critical applications. His work primarily involves high-level programming and application support, ensuring the smooth operation of complex systems critical to TELUS's customer service and emergency information operations.
Education at Université du Québec à Rimouski
Francis Lavoie pursued a degree in Mathématiques et informatique at Université du Québec à Rimouski, where he studied from 1995 to 1998. Completing his Baccalauréat over three years, he developed a strong foundation in both mathematics and computer science, equipping him with the analytical and technical skills necessary for his career in programming and application support.
Education at Université Laval
Before his specialization in computer science, Francis Lavoie studied Ergothérapie / ergothérapeute at Université Laval from 1991 to 1994. Earning his Baccalauréat in this field, he gained a diverse educational background, which contributes to his comprehensive approach to problem-solving and application management in his professional life.
Experience at TELUS
With over 16 years of extensive experience at TELUS, Francis Lavoie has established himself as a key figure in the programming and application support domain. Since 2007, he has been the primary contact for Tier 3 support on several critical applications, including customer service orders, client dossiers, directory registration management, 911 information management, and billing address validation. His expertise ensures these vital systems operate efficiently and reliably.
Specialization in Emergency Information Systems
Specializing in managing applications related to customer service and emergency information systems, Francis Lavoie plays a crucial role at TELUS. His responsibilities include ensuring the reliability and effectiveness of systems that handle emergency information, such as 911 information management. His work is essential for maintaining the high standards of service and safety expected from TELUS's emergency information systems.