Frank So
About Frank So
Frank So is a tech support professional with over 15 years of experience, having worked in both tech support and software development roles, primarily in the Montreal, Canada area.
Title
Frank So is a seasoned Tech Support professional with over 15 years of experience in the technology sector.
Experience at TELUS
Frank So worked as a Help Desk Specialist at TELUS from 2006 to 2018, providing tech support in the Montreal, Canada area. His 12-year tenure at TELUS reflects his long-term commitment and expertise in handling technical issues and supporting end-users.
Experience at Webhelp
For a year between 2005 and 2006, Frank So served as a Tech Support specialist at Webhelp in Montreal, Canada. His role involved assisting customers with technical inquiries and resolving various tech-related problems.
Software Development at S1 Corporation
Before his roles in tech support, Frank So worked in software development at S1 Corporation in Santa Clara from 2001 to 2002. This position allowed him to gain valuable experience in software engineering and development processes.
Education and Certification
Frank So completed a Big Data certification at Concordia Continuing Education, studying from 2018 to 2019. This educational achievement complements his technical support background with contemporary data analytics skills.