Franklin Nyiawung
About Franklin Nyiawung
Franklin Nyiawung is a Business Analyst at TELUS with over a decade of experience in various technical and managerial roles within the company.
Title at TELUS
Franklin Nyiawung holds the position of Business Analyst at TELUS. He has been with the company for over a decade, starting his journey in 2011. His current role involves analyzing business processes and strategies to drive efficiency and improvements within the organization.
Previous Positions at TELUS
Franklin Nyiawung's tenure at TELUS spans various roles. He served as Field Manager- Customer Solutions Delivery from 2017 to 2020, Team Manager - Service Assurance from 2016 to 2017, Team Manager- Loyalty and Retention- Future Friendly Home from 2015 to 2016, Team Manager- Mobility Care from 2013 to 2015, and Data Network Assistant from 2011 to 2013. His career progression showcases his ability to transition from technical roles to managerial positions.
Experience in Customer Solutions Delivery and Service Assurance
With a background in customer solutions delivery and service assurance, Franklin Nyiawung has significant experience managing teams focused on ensuring high levels of service quality. His role as a Field Manager- Customer Solutions Delivery involved overseeing the deployment and troubleshooting of customer solutions. As a Team Manager - Service Assurance, he was responsible for maintaining and improving service reliability and performance.
Educational Background in Biochemistry and Food Technology
Franklin Nyiawung's academic background includes a Master's degree in Bio and Food Technology from Lund University, obtained between 2005 and 2007. Prior to that, he earned a Bachelor's degree in Biochemistry from the University of Buea, completed between 1999 and 2002. This strong foundation in scientific disciplines complements his technical and managerial expertise in his professional career.
Skills and Expertise
Franklin Nyiawung brings a diverse skill set to his role at TELUS. His technical expertise spans data network assistance, customer solutions delivery, and service assurance. In managerial capacities, he has led teams focused on loyalty and retention, mobility care, and service assurance. His educational background in biochemistry and food technology further enhances his analytical and problem-solving abilities.