Gautam Kaviraj
About Gautam Kaviraj
Gautam Kaviraj is a Technical Services and Support Engineer at TELUS in Ottawa, Canada, with extensive experience in network support and incident management.
Current Position at TELUS
Gautam Kaviraj is currently employed at TELUS in Ottawa, Canada, where he holds the role of Technical Services and Support Engineering - II. In this position, he focuses on providing technical support and engineering services, leveraging his skills and experience in network support and incident management. His role involves continual service improvement, helping to optimize technical sales and revenue generation for the company.
Previous Experience at Aricent Group
Prior to his current role, Gautam Kaviraj worked at Aricent Group from 2012 to 2016 as a Cisco Post Sales Technical Specialist (PSTS) for the US Commercial & Enterprise South regions, later expanding his expertise to ANZ & APAC regions. Before this, he spent a year as a Network Engineer in Cisco TAC from 2011 to 2012. His responsibilities included hands-on VOIP (CUCM & UCCX) design and installation, specializing in problem management, tracking, follow-up, and resolution.
Experience at Wipro
Gautam Kaviraj spent two years at Wipro from 2008 to 2010, working as a Senior Associate. During his tenure at Wipro, he honed his skills in corporate communications and client & support-group liaising. His role required a strong focus on network support and incident management, as well as providing training and mentoring to new team members to help them quickly adapt to the technical environment.
Educational Background
Gautam Kaviraj earned a Bachelor of Engineering (B.E.) degree in Computer Science from the University of Rajasthan and Arya College of Engineering & IT, Jaipur. He completed his studies from 2004 to 2008. His education provided a strong foundation in computer science, equipping him with the technical knowledge and skills necessary to excel in his professional career.
Specialized Skills and Expertise
Gautam Kaviraj possesses extensive expertise in several technical domains. He has hands-on experience in VOIP (CUCM & UCCX) design and installation. He is proficient in problem management identification, tracking, follow-up, and resolution. He also focuses on continual service improvement, technical sales, and revenue generation. His ability to perform trend analysis and identify pain points, coupled with his corporate communications skills, makes him effective in both technical and client-facing roles.