Geoff Kirkland
About Geoff Kirkland
Geoff Kirkland is a Senior Performance Analyst at TELUS with extensive experience in workforce analysis and business analytics.
Company
Geoff Kirkland is currently employed at TELUS as both a Senior Performance Analyst and Business Analyst II. TELUS is a leading telecommunications company offering a variety of services across Canada. His extensive tenure at TELUS began in 2004, where he has held multiple roles such as Client Account Manager, Helpdesk Analyst, Workforce Analyst I and II, and is presently in two senior analytical roles.
Title
Geoff Kirkland holds dual positions at TELUS as a Senior Performance Analyst and Business Analyst II. His roles involve analyzing performance metrics and business operations to enhance efficiency and productivity within the company.
Education and Expertise
Geoff Kirkland earned his diploma in Business, Management, Marketing, and Related Support Services from Georgian College, where he studied from 1999 to 2001. He completed secondary education at Eastview Secondary School from 1995 to 1999. Professionally, he is proficient in technologies such as Anaplan, Avaya, Genesys, eWFM, NICE IEX, Microsoft Suite, GSuite, and has basic SQL knowledge.
Background
Geoff Kirkland began his career with Shaw Communications as a Customer Service Rep from 1998 to 1999. He then joined TELUS in 2004, starting as a Client Account Manager. Over the years, he has held various analytical and managerial roles within the company, accumulating extensive experience in workforce management and performance analytics. His expertise extends to supporting multi-channel routing for Voice, Email, and Chat groups.