Geoffrey Ing
About Geoffrey Ing
Geoffrey Ing is the Operations Manager, Customer Experience at TELUS in Edmonton, Alberta, Canada, with over a decade of experience at the company.
Title
Geoffrey Ing is the Operations Manager for Customer Experience at TELUS.
Company
Geoffrey Ing works at TELUS, based in Edmonton, Alberta, Canada. He has been with TELUS for over a decade, holding various positions throughout his career.
Education and Expertise
Geoffrey Ing studied at the University of Alberta, where he earned a degree in Electrical and Electronics Engineering from 2004 to 2008. His technical background provides a solid foundation for his current role in customer experience.
Professional Background
Geoffrey Ing began his career at TELUS in 2009 as a Customer Help Representative. He then transitioned to Team Manager, Service Assurance, a position he held from 2011 to 2017. Since 2017, he has been the Operations Manager for Customer Experience, where he leads efforts to enhance customer satisfaction and operational effectiveness.
Experience in Service Assurance
From 2011 to 2017, Geoffrey Ing managed a team in service assurance at TELUS. This extensive experience has equipped him with in-depth knowledge and skills in ensuring quality and reliability of services, which have been critical in his transition to his current managerial role in customer experience.