George Yang
About George Yang
George Yang is a Digital Home Technician at TELUS in Vancouver, British Columbia, with over a decade of experience in customer service and technical support.
Current Position at TELUS
George Yang currently holds the position of Digital Home Technician at TELUS, located in Vancouver, British Columbia, Canada. With over seven years of experience at TELUS, he specializes in providing digital home solutions and technical support to customers. His role involves the set-up, maintenance, and troubleshooting of home digital systems, ensuring high-quality service and customer satisfaction.
Previous Experience at Shaw Communications
Before joining TELUS, George Yang worked at Shaw Communications as a Technical Support Representative (TSR) from 2015 to 2016. During his one-year tenure at Shaw Communications, he was responsible for providing technical support and resolving customer issues. This role helped him gain valuable experience in technical support and customer service, laying the foundation for his current position.
Managerial Role at Cumpari's Gelato & Caffe
From 2006 to 2015, George Yang worked as a Manager at Cumpari's Gelato & Caffe. Over his nine-year tenure at the cafe, he honed his managerial skills and developed a keen understanding of customer service. His responsibilities included overseeing daily operations, managing staff, and ensuring a positive customer experience. This experience contributed to his strong customer service skills in his subsequent technical roles.
Education and Network Administration Certification
George Yang studied at the British Columbia Institute of Technology, where he pursued a course in Information Technology. He achieved his Network Administrator Technician certification in 2015 after 11 months of intensive study. This educational background has equipped him with a strong foundation in network administration, which he applies in his current role as a Digital Home Technician.
Customer Service and Technical Support Expertise
George Yang possesses over a decade of combined experience in customer service and technical support. His professional journey includes roles in both the food and beverage industry as well as telecommunications. His background in network administration and his extensive hands-on experience have made him a versatile professional capable of adapting to different roles and industries.