Gergana Eneva
About Gergana Eneva
Gergana Eneva is a Customer Experience Supervisor at Telus International Europe in Sofia, Bulgaria, with a background in translation and teaching German.
Company
Gergana Eneva is currently working at Telus International Europe in Sofia, Sofia-capital, Bulgaria. Her role within the company includes responsibilities as a Customer Experience Supervisor. She has been with TELUS International Europe since August 2017. In addition, she previously held a similar position at TELUS in Vancouver, British Columbia, Canada.
Title
Gergana Eneva serves as a Customer Experience Supervisor at Telus International Europe. She is also working as a Quality Specialist within the same company. These roles involve overseeing customer experiences and maintaining high-quality service standards.
Education and Expertise
Gergana Eneva graduated from Plovdivski Universitet 'Paisii Hilendarski' with a Bachelor's degree. From 2005 to 2009, she studied Bulgarian Language, German Language and Literature, with a focus on Literature. Her educational background provides her with a strong foundation in linguistics and literary studies, particularly in German and Bulgarian languages.
Professional Background
Gergana Eneva's professional background is diverse and includes roles in translation, education, and customer experience management. In 2014, she worked as a Translator for the European Commission in Brussels, Belgium. She also has teaching experience, having worked as a German Teacher at Lingua Mundi Plovdi Bulgaria from 2010 to 2011. Throughout her career, she has gained significant experience in customer experience management at TELUS, both in Vancouver, Canada, and in Sofia, Bulgaria.