Gergana Ruskova
About Gergana Ruskova
Gergana Ruskova is a Quality Specialist at TELUS International Europe, with prior experience as a Translator at the European Commission and as a German teacher at Lingua Mundi.
Current Role at TELUS International Europe
Gergana Ruskova is currently working as a Quality Specialist at TELUS International Europe. She oversees the standards and procedures to ensure the delivery of high-quality customer support and services. Her role involves monitoring and evaluating customer interactions and providing comprehensive feedback to improve performance. Gergana joined TELUS International Europe in August 2017.
Customer Experience Supervisor at TELUS International Europe
In addition to her role as a Quality Specialist, Gergana Ruskova serves as a Customer Experience Supervisor at TELUS International Europe. She manages customer interactions and ensures client satisfaction by implementing effective strategies. Her responsibilities include team supervision and maintaining high service standards to enhance the overall customer experience.
Translator at European Commission
In 2014, Gergana Ruskova worked as a Translator at the European Commission in Luxembourg for a period of four months. During this time, she was involved in translating documents and communications, ensuring accuracy and clarity across different languages. Her work contributed to the effective communication and operations of the Commission.
German Teacher at Lingua Mundi
From 2010 to 2011, Gergana Ruskova worked as a German teacher at Lingua Mundi in Plovdiv, Bulgaria. Over her four-month tenure, she provided instruction in the German language, helping students improve their proficiency and understanding. Her teaching role required strong linguistic skills and the ability to facilitate language learning effectively.
Education at University of Plovdiv
Gergana Ruskova studied at the University of Plovdiv 'Paisii Hilendarski,' where she obtained a Bachelor's degree in German Language and Literature, Bulgarian Language and Literature. She attended the university from 2005 to 2009. Her comprehensive education has provided her with a strong foundation in both languages and literatures, shaping her career in language-related roles.