Giselle Chan
About Giselle Chan
Giselle Chan is a Technical Customer Service Agent II-THPS at TELUS, a Software Help Desk Specialist at Kroll Computer Systems, and a Pharmacy Technician at Loblaw Companies Limited.
Current Positions at TELUS and Kroll Computer Systems
Giselle Chan currently holds two roles concurrently. She is a Technical Customer Service Agent II-THPS, Pharmacy Solutions at TELUS in the Toronto, Canada Area. She also works as a Software Help Desk Specialist - Tier 1 at Kroll Computer Systems, also based in Toronto. Both positions involve providing essential support for pharmacy software systems, ensuring that customers receive timely and effective assistance to resolve technical issues.
Experience as a Pharmacy Technician
Giselle Chan is currently working at Loblaw Companies Limited as a Pharmacy Technician in Mississauga, Ontario. Prior to this, she served in a similar capacity at Fortinos Supermarket Ltd in Etobicoke, Ontario for 10 months from 2013 to 2014. Her role as a Pharmacy Technician involves handling medications and ensuring the efficient operation of the pharmacy, supporting both customers and pharmacy staff.
Previous Role at Kroll Computer Systems
In addition to her current role, Giselle Chan previously worked at Kroll Computer Systems as a Software Help Desk Analyst - Triage for four months in 2016. In this position, she was responsible for initial triage of incoming support requests, managing and resolving technical issues related to pharmacy software, and ensuring that customer problems were efficiently escalated when necessary.
Educational Background in Pharmacy
Giselle Chan studied at Ascension of Our Lord Secondary School, where she achieved her Grade 12 diploma. She furthered her education at Humber College, earning a diploma in the Pharmacy Technician/Assistant program. Her educational background has provided her with the essential knowledge and skills required for her roles in technical customer service and as a pharmacy technician.
Professional Experience in Technical Support
Since May 2017, Giselle Chan has been providing first and second level support for pharmacy software issues at TELUS Health. Her responsibilities include managing and resolving phone calls, emails, and tickets with a high degree of professionalism, documenting, troubleshooting, and resolving issues through an internal ticketing system, determining the severity of issues, and guiding customers through problem resolution. Her experience ensures that pharmacy solutions are effectively supported and issues are addressed promptly.