Glenda Contreras
About Glenda Contreras
Glenda Contreras is the Lead Customer Service Representative at TELUS in Guatemala, with a background in administrative coordination, key account management, and process analysis.
Current Role at TELUS
Glenda Contreras currently serves as the Lead Customer Service Representative at TELUS in Guatemala, Guatemala. She plays a pivotal role in managing customer interactions and ensuring high levels of service quality. Her responsibilities include overseeing customer service operations, implementing strategies to improve customer satisfaction, and leading a team of representatives. Glenda's structured and analytical approach to leadership enables her to identify and address service inefficiencies, driving continual improvement within the organization.
Previous Experience at Grupo Cropa
Before joining TELUS, Glenda Contreras worked as an Administrative Coordinator at Grupo Cropa in Guatemala for one year from 2018 to 2019. During her tenure, she coordinated administrative activities, including process management and record-keeping. Her experience in administrative roles solidified her skills in organizational efficiency and provided a foundation for her subsequent positions in customer service and management.
Background in Key Account Management
Glenda Contreras held the position of Key Account Manager at GSI International LA for six months in 2016 to 2017 in Guatemala. In this role, she managed relationships with important clients, ensured their needs were met, and worked to enhance client satisfaction. Her ability to maintain strong client relationships and her expertise in account management were key components of her professional growth.
Educational Background and Project Management Certification
Glenda Contreras has a robust educational background with several qualifications. She studied at Universidad de San Carlos de Guatemala, where she earned a diploma in Industrial Engineering in 2012 and a degree in Industrial Engineering from 2007 to 2013. Additionally, she achieved a Maestría en Finanzas from Universidad Rafael Landívar between 2015 and 2018. In 2019, she added to her qualifications with a certification in Project Management and Direction from Universidad de San Carlos de Guatemala.
Process Analysis and Automation Expertise
Throughout her career, Glenda Contreras has demonstrated specialization in process analysis and automation. She has a proven track record in implementing automated systems to maintain accurate records of investments and expenditures. Her approach focuses on detecting opportunities for process enhancements, which enables her to update procedures for improved efficiency and cost reduction. This expertise has been fundamental in her roles across various organizations.