Gokce Yuksel
About Gokce Yuksel
Gokce Yuksel is a Sr Client Service Manager at TELUS and a Mortgage Agent at Mortgage Bridge Canada, with extensive experience in IT service management and business administration.
Current Role
Gokce Yuksel currently serves as a Sr Client Service Manager at TELUS in Toronto, Ontario, Canada. In this role, he is responsible for managing client services and ensuring high levels of customer satisfaction. Additionally, he works as a Mortgage Agent at Mortgage Bridge Canada in Mississauga, Ontario, where he assists clients with their mortgage needs and provides relevant financial guidance.
Education and Certifications
Gokce Yuksel has a well-rounded educational background. He studied Business, Management, Marketing, and Related Support Services at Clarkson. He continued his education at McGill University, where he earned credentials in Business Administration and Management, General. Furthermore, he achieved certification in the Mortgage Agent/Broker program at REMIC. His education is complemented by an ITIL certification, which demonstrates his expertise in IT service management.
Technical Expertise
Gokce Yuksel is highly skilled in managing server, SAN, WAN, and exchange systems. He possesses proficiency in mainframe solutions and is knowledgeable in both Unix and Windows operating systems. His technical capabilities extend to the management of voice and call center solutions, where he has significant experience in providing application support and ensuring system reliability.
Leadership and Process Management
Gokce Yuksel has a proven track record in leadership and coaching. He excels in process implementation, development, and improvement, constantly aiming to optimize operational efficiency. His strong leadership skills enable him to effectively manage and guide teams, ensuring that objectives are met and client expectations are exceeded.