Gordon Dayman
About Gordon Dayman
Current Position at Telus
Gordon Dayman is presently employed at Telus in Vancouver, British Columbia, Canada. He holds the position of Client Relationship Manager - Enterprise ITIL V3. His role involves overseeing client relationships and ensuring the continuous improvement of IT services as per ITIL standards.
Previous Role at Bell Mobility
From 2008 to 2012, Gordon Dayman worked at Bell as the Regional Sales Manager - Bell Mobility. Based in Montréal, Quebec, Canada, he managed regional sales operations and helped enhance the performance of sales teams. His tenure at Bell lasted four years.
Experience at Shell
Between 2005 and 2008, Gordon Dayman was employed at Shell in The Hague, Zuid-Holland, Netherlands. He served as a Supervisor in the Downstream division. During his three years at Shell, he contributed to downstream operations and management, gaining valuable experience in an energy sector role.
Early Career at Telus
Gordon Dayman's initial stint at Telus spanned from 1999 to 2004, where he held the position of Manager, Sales. His responsibilities included overseeing sales operations in Vancouver, British Columbia, Canada, and leading sales strategies for the organization. His efforts helped in optimizing sales performance over his five-year tenure.
Educational Background
Gordon Dayman completed his Bachelor's degree in Arts from Saint Mary's University, studying from 1988 to 1992. He also pursued studies in Management and Project Management at Mount Royal University in 2005. His educational background laid the foundation for his multifaceted career in management and client relations.
Areas of Expertise
Gordon Dayman has a diverse skill set, including expertise in ITIL Continuous Service Improvement, multi-unit management, and contact centers. He possesses strong capabilities in customer service delivery, coaching, quality assurance, recruitment, and selection. Additionally, he is skilled in budget management, governance, and bid review processes.