Grace Wong Lun Cheong
About Grace Wong Lun Cheong
Grace Wong Lun Cheong is a Senior Learning Specialist at TELUS with extensive experience in IT and customer service. She holds a B.Eng in Computer Engineering from Concordia University and various certifications including MCSA, CCNA, and ITIL.
Title
Grace Wong Lun Cheong holds the position of Senior Learning Specialist at TELUS.
Company
Grace Wong Lun Cheong is currently employed at TELUS, a major Canadian telecommunications company. Her role at TELUS involves significant responsibilities including leading training and documentation for Managed IT Solutions (MITS).
Education and Expertise
She studied Information Technology in the ITP Program, earning her diploma from 2004 to 2005. Grace also holds a Bachelor of Engineering in Computer Engineering from Concordia University, which she completed in 2001. Prior to her university studies, she achieved a Diploma of Collegial Studies (D.E.C.) in Health Sciences from CEGEP - Champlain Regional College. She has accrued several certifications over her career, including MCSA, CCNA, ITIL, CompTIA A+, Network+, and Project+.
Professional Background
Grace Wong Lun Cheong has amassed diverse industry experience over the years. She began her professional journey as an Executive Administrative Assistant at Centre Canadien d'Architecture from 2000 to 2002. Following that, she served in multiple roles at TELUS, starting as a Technology Analyst I from 2006 to 2008 and then advancing to Technology Analyst II from 2008 to 2010. She also held positions such as Business Help Desk Specialist IV and V from 2010 to 2019 and ascended to Learning Specialist in 2019 before transitioning to her current title. Additionally, she worked as a System Support Engineer at Siemens Business Services in 2005 for a brief period.
Specializations
Grace specializes in various technical domains including Networking, DNS, Firewalls, Storage, and Customer Service. Her extensive background in these areas equips her to effectively manage and troubleshoot complex systems while delivering top-tier customer service.