Gretta Musheghyan
About Gretta Musheghyan
Business Analyst II at TELUS
Gretta Musheghyan currently holds the role of Business Analyst II at TELUS, where she is a part of the Change Management Team in Toronto, Ontario, Canada. Her responsibilities include leading the production of weekly schedules and improving the weekly Customer Satisfaction (CSAT) survey reports. Her experience in managing and coordinating change within the organization has been instrumental in optimizing operational efficiencies.
Previous Roles at TELUS
Prior to her current role, Gretta served as an Account Manager focusing on the Small Medium Business segment at TELUS from 2020 to 2022. During this period, she coordinated sales activities, created contracts and proposals, and managed leads through various communication channels. Her work significantly contributed to upselling efforts and enhancing customer relationships.
Roles at Sheraton Centre Toronto Hotel
Gretta Musheghyan has a diverse background at the Sheraton Centre Toronto Hotel in various capacities. She worked as a Front Office Agent from 2016 to 2017 and later as a Quality Assurance Advisor – Front Office, where she focused on maintaining high service quality standards. In 2019, she took on interim roles including Sales Coordinator, Housekeeping Supervisor, and Event/Tour & Travel Coordinator, gaining extensive experience in event management and operations.
Sales and Customer Service Experience
With experience in sales and customer service roles, Gretta has worked at Shop Honey and Groupe Dynamite in the Toronto Eaton Centre. As a Sales Representative at Shop Honey and later as a Sales Specialist and Assistant Manager at Groupe Dynamite, she developed strong sales and customer service skills that have been valuable in her subsequent roles. She played a significant part in increasing key performance indicators (KPIs) and customer loyalty through effective upselling and relationship management strategies.
Education and Academic Background
Gretta Musheghyan pursued higher education at George Brown College, where she earned an Honours Bachelor of Business Administration Degree in Hospitality from 2017 to 2020. Additionally, she obtained a Diploma in Hospitality, Tourism, and Leisure from the same institution from 2014 to 2016. Her academic background provided a solid foundation for her professional roles in various industries.