Guillaume Marois
About Guillaume Marois
Guillaume Marois is an Acting Manager at TELUS in Burnaby, British Columbia, where he oversees deployment and completion tasks.
Company
Guillaume Marois is currently employed at TELUS, a major Canadian telecommunications company. His role is based in Burnaby, British Columbia, where he functions as Acting Manager and is involved in deployment and completion activities.
Title
Guillaume Marois holds the title of Acting Manager at TELUS. In this capacity, he supports a team that manages the dispatch of Install & Repair technicians and Digital Home Team technicians throughout British Columbia. He also acts as a gatekeeper between the frontline customer service team and the field technicians and managers.
Education and Expertise
Guillaume Marois studied at Capilano University, where he earned a degree in Applied Ethics from 2011 to 2016. This background provides him with a comprehensive understanding of ethical practices, which he applies in his current managerial role.
Team Support and Management
In his role at TELUS, Guillaume Marois supports an offshore team based in Manila consisting of approximately 10-15 TELUS International clerks and team leads. His work entails managing the coordination and efficient operation of this remote team.
Partnerships and Collaborations
Guillaume Marois is actively involved in onboarding and collaborating with three partner companies in Quebec—Frontier, Alarme Excellence, and PL Telecom—to deliver and support TELUS Security products. Additionally, he frequently works with various partner groups such as AFL, ATS, and Telecon.