Gurjit Lali
About Gurjit Lali
Gurjit Lali is an IT Project Manager at TELUS, specializing in team development and customer experience enhancement.
Title
Gurjit Lali is an IT Project Manager, PMCoE- CDO, currently working at TELUS in Burnaby. The role involves overseeing IT projects, ensuring tasks are managed methodically while promoting a collaborative and communicative work environment.
Background in Telecommunications
Gurjit Lali has an extensive background at Rogers Communications, holding various roles over nearly two decades. These include Regional Training Manager for Organizational Development & Learning from 2010 to 2016, Retention Team Manager from 2007 to 2010, Manager of Internal Queue from 2005 to 2007, ICU Manager from 2004 to 2005, Call Centre Team Manager from 2000 to 2002, Quality Assurance Analyst in 1998-1999, and Customer Service/Retention Consultant from 1996 to 1998. This timeline reflects significant experience in the telecommunications sector, specifically in customer service, retention, and team management.
Learning and Development Expertise
Gurjit Lali specializes in Learning and Development, particularly within consumer and contact center environments. This was notably demonstrated during his tenure at Rogers Communications, where he held the position of Regional Training Manager for six years. In this role, he focused on team development and coaching, enhancing the customer experience through structured training initiatives.
Project Management at TELUS
For over seven years, Gurjit Lali has been leading IT projects at TELUS. In his current role as IT Project Manager, he emphasizes managing tasks in an organized manner through collaboration and open communication. His leadership style is characterized by motivating team members through guided self-discovery, ensuring project objectives are achieved efficiently.
Early Career at BMO Financial Group
Before joining the telecommunications industry, Gurjit Lali worked at BMO Financial Group as a Customer Service Representative from 1993 to 1999. This six-year period marked the beginning of his professional career, laying the foundation for his subsequent roles in customer service and management.