Gursharan Deol
About Gursharan Deol
Gursharan Deol is a Business Analyst at TELUS in Edmonton, Alberta, Canada, with a background in sales and customer service.
Current Role at TELUS
Gursharan Deol is currently a Business Analyst at TELUS in Edmonton, Alberta, Canada. He started this role in July 2021. In this position, Gursharan is responsible for analyzing business processes and data to help improve efficiency and effectiveness within the company. He brings a deep understanding of the telecommunications industry to his role.
Previous Experience at TELUS Communications
Before becoming a Business Analyst in July 2021, Gursharan Deol worked at TELUS Communications as a Sales Representative from 2019 to 2021. In this position, Gursharan honed his skills in customer engagement and sales, helping to drive TELUS's customer acquisition and retention strategies. His experience in sales at TELUS provided a strong foundation for his transition to a more analytical role.
Customer Service Experience at Koodo
Prior to joining TELUS, Gursharan Deol worked at Koodo as a Customer Service Sales Representative from 2016 to 2019. Over these three years, he developed significant expertise in customer service and sales, addressing customer inquiries, resolving issues, and contributing to sales growth. His role at Koodo allowed him to gain valuable experience in handling customer interactions and sales processes.
Educational Background
Gursharan Deol studied Business Administration, Management, and Operations at the Northern Alberta Institute of Technology (NAIT) from 2018 to 2021, where he earned a Diploma of Education. His coursework provided him with a solid grounding in business principles and managerial skills. Prior to attending NAIT, Gursharan graduated from Sir Wilfrid Laurier Secondary School with a High School Diploma, completing his studies there between 2011 and 2015.