Hala Helweh
About Hala Helweh
Hala Helweh is a Business Analyst at TELUS in Canada with nearly 10 years of experience in professional services and business solutions. She has previously worked in various roles at MetLife and Virgin Megastore and holds degrees from HEC Montréal, ESA Business School, and Lebanese University.
Current Position at TELUS
Hala Helweh is currently working as a Business Analyst at TELUS in Canada. In this role, Hala manages and oversees customer and insured complaints, liaising with business partners in Canada and the UK to ensure timely and fair resolution. She prepares monthly SLA and KPIs reports for management review, supporting the team in achieving Service Level Agreements (SLAs). Additionally, Hala assists stakeholders in using the Lineage P&C Insurance Portal, including creating contracts, processing claims, and reconciling invoices.
Previous Experience at MetLife
Before joining TELUS, Hala Helweh worked at MetLife in the United Arab Emirates. She served in the Corporate Solutions Department as a Corporate Solutions Operations Officer - Contracts & Regulations for five months in 2015. Prior to that, she worked as an Agency Services Officer from 2009 to 2015. In these roles, Hala gained extensive experience in handling various corporate solutions, managing contracts, and regulatory compliance.
Experience at Virgin Megastore and Education Background
Hala Helweh's professional journey includes working as a Junior Accountant at Virgin Megastore Lebanon from 2007 to 2009. In terms of education, Hala holds a Specialized Graduate Diploma (D.E.S.S.) in Human Resources from HEC Montréal, completed in 2019. She also earned an MBA from ESA Business School in 2007 and a Bachelor’s Degree in Accounting and Finance from Lebanese University - Faculty of Business, completed in 2005.
Language Proficiency and Skills
Hala Helweh is fluent in English, French, and Arabic. Her nearly 10 years of experience in professional services and business solutions have equipped her with a diverse skill set. She is proficient in preparing quarterly analysis reports, monitoring commercial liability and automobile businesses, and ensuring compliance with the Insurance Bureau of Canada. Hala also handles customer support tasks effectively, contributing to the achievement of SLA and KPI targets.