Hannah Chiang
About Hannah Chiang
Hannah Chiang is a Product Specialist at Koodo, currently working at TELUS in Toronto, Ontario, Canada.
Title and Current Position
Hannah Chiang is a Product Specialist at Koodo, a subsidiary of TELUS, based in Toronto, Ontario, Canada. In her role, she focuses on analyzing the customer billing and payment journey to identify opportunities for reducing customer effort and increasing digital adoption. She also project-manages the technical implementation of new digital solutions.
Professional Experience
Hannah Chiang has held various roles across different industries. She worked as a Marketing Specialist in Strategic Ecosystem Marketing at SAP in 2020 for 8 months, and as a PR and Digital Marketing Intern at Codementor in 2019 for 3 months. Additionally, she was a Marketing Associate Co-op at Johnson & Johnson in Canada for 8 months from 2018 to 2019, and a Marketing Co-op at WorkSafeBC in Richmond, BC, for 3 months in 2018. Prior to these roles, she worked as a Customer Service Representative at TD in Richmond, BC, from 2017 to 2018 for 11 months, and as a Teaching Assistant at UBC Sauder School of Business from 2016 to 2019 for 3 years.
Education and Qualifications
Hannah Chiang holds a Bachelor of Commerce with Honours from the UBC Sauder School of Business, where she studied from 2015 to 2020. Additionally, she attended the SJTU Antai Global Summer School at Shanghai Jiao Tong University in 2017.
Personal Interests and Hobbies
In her free time, Hannah Chiang enjoys hosting board-game nights and exploring DIY crafts. She also likes to walk along the dike to soak in the sunset. Her ability to simplify complex problems and enhance the customer experience is widely recognized.