Hany Abdelhamid
About Hany Abdelhamid
Hany Abdelhamid is a Principal ServiceNow Solution Architect with extensive experience in IT Service Management and Enterprise Architecture, currently working at TELUS and Customizo Inc.
Title
Hany Abdelhamid currently holds the position of Principal ServiceNow Solution Architect. He has been working in this role since November 2014 and has accumulated vast expertise in ServiceNow architecture and IT Service Management (ITSM).
Current Roles
Hany Abdelhamid works at TELUS as a Principal ServiceNow Solution Architect. Additionally, he serves as a Partner and ServiceNow Practice Lead at Customizo Inc. in Vancouver, British Columbia, Canada. His roles involve leading ServiceNow solutions and ITSM practices, reflecting his extensive experience in these fields.
Previous Experience
Before his current positions, Hany worked as a Senior ServiceNow Architect at KPMG in 2018 for two months. He was a Principal ServiceNow and ITSM Consultant at USPTO in 2016 for four months. From 2014 to 2015, Hany served as a Senior ServiceNow and ITSM Solution Architect at EY, and as ITSM Advisory Manager from 2013 to 2014. He also held the role of Senior ITSM Lead Consultant at TELUS from 2012 to 2013.
Long-Term Roles and Early Career
Hany's long-term roles include being the Director of Information Technology at Al Yamamah University from 2003 to 2011. He also worked at Faik Group as an Information Systems Manager from 2002 to 2003 and as an Information Systems Specialist from 2001 to 2002. His early career showcases a steady progression in information systems and IT management roles.
Education and Expertise
Hany Abdelhamid pursued his higher education at Sadat Academy for Management Sciences, where he earned his Bachelor's degree from 1997 to 2001. He later achieved a Master of Business Administration (MBA) from 2006 to 2007. His education laid a strong foundation for his career in ITSM and ServiceNow architecture. Hany has extensive experience in IT Service Management and Enterprise Architecture, making him a seasoned professional in these domains.