Hao Zhang
About Hao Zhang
Hao Zhang is a Cloud Support Engineer at TELUS with extensive experience in system administration and network management.
Current Role at TELUS
Hao Zhang is currently serving as a Cloud Support Engineer at TELUS, a role he has maintained since October 2019. His responsibilities likely involve managing cloud infrastructure, providing technical support, and ensuring the seamless operation of cloud services. This position at TELUS signifies his deep expertise and ongoing involvement in cloud technology and support.
Previous Experience as System Administrator
Before joining TELUS, Hao worked as a System Administrator at Mr. X from 2018 to 2019 for a duration of 11 months in the Montreal, Canada area. Prior to that, he also held a similar role at BMAD in 2018 for 7 months. These roles would have honed his skills in system management, network administration, and troubleshooting various IT-related issues.
Shift Team Lead and Technician Roles at SoftLayer
Hao's tenure at SoftLayer, an IBM company, saw him progress from Server Build Technician Level 3 to Shift Team Lead. As a Server Build Technician Level 3, he worked from 2015 to 2017, gaining substantial experience in server management and deployment for two years. Subsequently, he transitioned to the role of Shift Team Lead from 2017 to 2018, coordinating team activities and ensuring operational efficiency over a span of 11 months. Both positions were based in Drummondville, CA.
Educational Background in Computer and Network Studies
Hao Zhang's educational journey is marked by significant achievements in computer and network studies. He holds an Associate's degree in Computer/Information Technology Administration and Management from Liaoning Administration College of Police and Justice (2000-2003) and a Bachelor's Degree in Computer Science and Technology from China University of Geosciences (Beijing), achieved from 2005 to 2007. Furthering his expertise, he attained an AEC in Network Administration & Support from Dawson College (2014-2015) and studied French Language at Cegep Andre Laurendeau (2012-2013).
Technical Expertise and Skills
Over his career, Hao has developed proficiency in deploying and managing enterprise-level anti-virus systems. He is also skilled in automation technology with specialized knowledge of Ansible. His technical acumen extends to virtualization technologies, including VMware ESXi, Citrix XenServer, and Hyper-V. Additionally, Hao has a strong background in troubleshooting a diverse set of hardware, software, and network connection issues, making him a versatile IT professional.