Harinder Gill
About Harinder Gill
Harinder Gill is the Manager of Community & Service Excellence at TELUS, with over 15 years of experience in customer service and management roles.
Current Role at TELUS
Harinder Gill currently serves as the Manager of Community & Service Excellence at TELUS. In this role, Harinder is responsible for overseeing initiatives aimed at enhancing community engagement and ensuring high standards of service excellence. This position allows for leveraging extensive experience in both customer service and management to drive impactful programs within the organization.
Previous Experience at TELUS
Before assuming the current role, Harinder Gill has built a robust career at TELUS, holding several key positions. From 2015 to 2021, Harinder was a Field Support Manager in Surrey, managing field operations and support teams. Prior to this, from 2012 to 2015, Harinder served as a Team Manager in Burnaby, overseeing team performance and customer service metrics. Harinder began the tenure at TELUS as a Customer Service Representative from 2011 to 2012, also in Burnaby, gaining foundational experience in customer interactions and service delivery.
Career in Financial Services
Before transitioning to the telecommunications industry, Harinder Gill worked in financial services. From 2007 to 2011, Harinder was a Relationship Manager at Bank of America in the Vancouver, Canada area, managing client relationships and financial products. Previously, Harinder worked from 2005 to 2007 as a Financial Service Representative at Coast Capital Savings in Surrey, providing financial advice and services to customers. This experience in financial services provided a solid background in client management and financial operations.
Educational Background
Harinder Gill holds a Bachelor of Arts (B.A.) in Communication and Media Studies from Simon Fraser University, completed from 2000 to 2005. This academic background provided a strong foundation in communication strategies and media analysis, which have been beneficial in various customer service and management roles throughout Harinder’s career.
Industry Transition and Experience
Harinder Gill transitioned from the financial services industry to the telecommunications industry in 2011. With over 15 years of experience in customer service and management roles, Harinder has held multiple managerial positions, demonstrating a strong career progression. Having worked in various locations across British Columbia, including Surrey, Burnaby, and Langley, Harinder brings a diverse skill set and a comprehensive understanding of different market dynamics.