Harmel Dhillon
About Harmel Dhillon
Harmel Dhillon is a Technology Analyst II at TELUS and an IT Analyst/Helpdesk at TC Flow (Treo) with a background in technical support and network administration.
Current Role at TELUS
Harmel Dhillon works as a Technology Analyst II at TELUS. In this role, stationed at Edmonds BC Hydro, Harmel is responsible for a variety of technology-related tasks, including providing training on information security awareness to new users, remediating network scan vulnerabilities as required by PCI standards, and maintaining up-to-date IT Standard Operating Procedures (SOPs). He is also involved in the annual certification process by working with QSA PCI self-assessment.
Previous Experience in Technical Support
Before joining TELUS, Harmel Dhillon worked at OK TIRE STORES as a Technical Support professional in Surrey, BC for six months in 2018. His responsibilities included general tech support functions to ensure smooth operations. Harmel also held a technical support position at XiiTec IT Solutions Inc from 2012 for 11 months, where he provided specialized support services and helped manage user access requests, along with Active Directory user access audits.
Role at TC Flow (Treo)
Harmel Dhillon is currently engaged as an IT Analyst/Helpdesk at TC Flow (Treo). His tasks include providing support for end users, facilitating Windows OS image deployments, and managing general IT helpdesk responsibilities. Additionally, Harmel offers training to end users on how to use the JIRA Tool and is known for establishing strong relationships with various departmental managers. His role requires him to multitask efficiently and maintain attention to detail in a fast-paced environment.
Educational Background and Certifications
Harmel Dhillon holds a Bachelor of Arts (B.A.) degree from DRV DAV Centenary College Phillaur (Jalandhar). He has also studied at CompTIA where he achieved Network+ Certified and A+ Certified status in 2013. Furthermore, Harmel attended CDI College in Surrey, BC, earning a Network System Engineer diploma after two years of study from 2011 to 2013. His educational background is complemented by strong hands-on knowledge in SQL, SSRS, SSIS, and SSAS, making him a robust candidate in the field of network and system administration.