Heather Borschowa
About Heather Borschowa
Heather Borschowa is a Client Support Analyst at TELUS in Calgary, Alberta, Canada, with over 20 years of experience in customer service and client support roles across various industries.
Current Role at TELUS
Heather Borschowa works as a Client Support Analyst at TELUS in Calgary, Alberta, Canada. In this role, she leverages her extensive experience in client support and account management to provide top-tier service to clients. Her background in telecommunications and customer relations positions her as a valuable team member in maintaining and enhancing client relationships at TELUS.
Work Experience in Telecommunications
Heather Borschowa has a notable background in the telecommunications industry, having worked with prominent companies such as BWireless Communications Inc., Telus Mobility Cellular Inc, BCE Nexxia, and Rogers Communications. Her roles in these companies have included positions such as Business Account Manager, Manager Client Support, Loyalty and Retention Representative, and Business Client Representative. This extensive experience has equipped her with a comprehensive understanding of client support, loyalty strategies, and account management within the telecommunications sector.
Managerial Positions and Leadership Roles
Throughout her career, Heather Borschowa has held several managerial positions, including Manager Client Support at BWireless Communications Inc. and Mobile Manager at Best Buy Canada. These roles have allowed her to develop leadership skills and gain experience in managing teams, optimizing customer service processes, and ensuring client satisfaction. Her leadership in these positions underscores her capability in overseeing operations and leading teams effectively.
Diverse Career Background
Heather Borschowa's career encompasses a diverse array of industries including telecommunications, retail, and food and beverage. She began her career as an Administrative Assistant at Star Marketing Solutions before moving on to roles such as Customer Service Representative at Safeway Canada and Food and Beverage Coordinator at Calgary Zoo. This diversity in her professional background highlights her adaptability and wide-ranging expertise in various sectors.
Educational Background
Heather Borschowa studied at Foothills College of Massage Therapy, achieving a certification in Massage Therapy/Therapeutic Massage in 2001. She also attended M.E. LaZerte Composite High School. Her educational background, combined with over 20 years of experience in customer service and client support roles, provides a solid foundation for her professional pursuits.