Heather Canavan
About Heather Canavan
Heather Canavan is a Client Relationship Manager at TELUS in the Greater Toronto Area, with extensive experience in managing client relationships and driving business transformation through digital solutions.
Title and Current Role at TELUS
Heather Canavan is currently serving as a Client Relationship Manager at TELUS in the Greater Toronto Area, Canada. In this role, she manages client relationships and drives business transformation through digital solutions. Her focus areas include integrating IT, network, and mobility in a secure manner to enable workplace transformation.
Professional Experience at TELUS
Heather Canavan has an extensive history at TELUS, occupying various roles since 2000. Prior to her current position, she worked as an Account Executive - Mid-Market from 2020 to 2021 and as an Account Support Representative for the Public Sector & Healthcare from 2018 to 2020. Earlier, she was an Account Support Representative - Mid-Market from 2017 to 2018. Her earlier roles include Enterprise Account Support Representative, Account Manager - High Value, SMB Loyalty Specialist, and Loyalty & Retention Specialist, showcasing her versatility and commitment to different sectors within TELUS.
Previous Roles Outside TELUS
Before rejoining TELUS, Heather Canavan gained varied experience in other organizations. She was an Account Executive at TeraGo for 8 months in 2016, and a Systems Helpline Representative at Intact for 4 months in the same year. Additionally, she held Sales Representative roles at both Anchor Realty and RE/MAX First Realty Ltd in 2015. She also worked as an Account Manager at Evolve Collaboration for 4 months in 2014 and had a stint as an Information Technology Administrative Assistant at the Ontario Property Assessment Corporation, which is now known as MPAC.
Educational Background
Heather Canavan has pursued a diverse educational journey. She received a Marketing Management Diploma from Centennial College after studying from 1997 to 2000. She also completed a certificate program in Adult Education/Staff Training at Seneca College from 2003 to 2005. Additionally, Heather studied Business Economics at York University, though she did not complete her degree. She earned a Real Estate certification from OREA Real Estate College in 2015 and an APCO Public Safety Telecommunicator Certificate from Durham College the same year.
Expertise in Workplace Transformation
Heather Canavan specializes in managing client relationships and driving business transformation through digital solutions. She advocates for early adoption of digital technologies and process governance to enhance productivity and profitability. Heather has a strong focus on integrating IT, network, and mobility solutions in a secure manner. She has played a significant role in helping more than 10,000 Canadian medium-sized businesses redefine their workplaces through her work at TELUS, addressing challenges such as siloed IT projects, legacy network practices, and reactive security postures.