Heather Deighan
About Heather Deighan
Heather Deighan is an Operations Manager for Business Executive Escalations at TELUS, with over two decades of experience in various roles within the company.
Current Role at TELUS
Heather Deighan currently serves as the Operations Manager for Business Executive Escalations at TELUS. In this role, she oversees executive-level business escalations, focusing on delivering solutions and support for challenging customer issues. Her work is crucial in maintaining high standards of customer service and satisfaction within the organization.
Experience in Business Escalations Management
With extensive experience in business escalations management, Heather Deighan brings a wealth of knowledge to her role at TELUS. She specializes in solution delivery and support, ensuring that complex customer issues are resolved efficiently. Her skill set is vital for maintaining the company’s reputation for excellent customer service and effective problem-solving.
Career Progression at TELUS
Heather Deighan's career at TELUS spans over two decades, beginning in 1998. She initially worked as a Small Medium Business Sales Representative at TELUS Business Solutions, a position she held for 13 years until 2011. She transitioned to a Customer Implementation Manager role before taking on her current position. Her career trajectory at TELUS reflects her adaptability and depth of experience in various operational roles.
Background in Customer Implementation Management
Heather Deighan has a strong background in customer implementation management, which has been a significant part of her role at TELUS. As the Customer Implementation Manager in Burnaby for TELUS Business Escalations Management – Solution Delivery & Support, she coordinated the implementation of solutions for clients, ensuring smooth and successful project execution.
Long-term Tenure and Advancement at TELUS
Heather Deighan has been with TELUS for over twenty years, demonstrating her long-term commitment to the company. Starting in 1998 and advancing through multiple roles, she has accrued valuable insights and expertise, particularly in business escalations and customer-focused strategies. Her tenure highlights her dedication and consistent performance in contributing to TELUS's objectives.