Heather Oliver
About Heather Oliver
Heather Oliver is the Practice Lead for Incident Response & Forensics at TELUS in Ottawa, Ontario, Canada, with over 20 years of experience in technology and cybersecurity sectors.
Current Role at TELUS
Heather Oliver is the Practice Lead for Incident Response & Forensics at TELUS, based in Ottawa, Ontario, Canada. In her current role, she oversees incident response operations and forensics investigations to enhance cybersecurity strategies. Her extensive background in various cybersecurity roles positions her well to lead these efforts.
Previous Roles at Export Development Canada
Heather Oliver spent several years at Export Development Canada (EDC) in various capacities. She served as the Cybersecurity Governance and Operations Lead for 10 months in 2021. Prior to that, she was the Manager of the Productivity Hub from 2016 to 2021. She also held positions as an Application Support Analyst from 2015 to 2016 and as a Service Desk Professional from 2013 to 2015. These roles involved managing cybersecurity operations and technical support functions in Ottawa, Canada Area.
Experience at Above Security
Heather Oliver worked as a Customer Service Account Manager at Above Security from 2011 to 2013 in Blainville, Quebec. In this role, she was responsible for managing customer relationships and ensuring that client needs were met in the realm of cybersecurity services.
Background in Project Management at Voxco
Heather Oliver served as a Project Manager at Voxco from 2007 to 2011 in Montreal, Canada Area. During her four years at Voxco, she managed various projects, leveraging her strong organizational and leadership skills to ensure timely project delivery and client satisfaction.
Early Career at Positron Public Safety System
Heather Oliver's early career included multiple roles at Positron Public Safety System in Montreal, Canada Area. She was a Technical Specialist from 2004 to 2007, a Deployment Manager from 2003 to 2004, and a Training Specialist from 2000 to 2003. These positions gave her a well-rounded foundation in technology deployment, technical support, and training.
Educational Background
Heather Oliver studied at McGill University. Her education has contributed to her over 20 years of experience in various roles within the technology and cybersecurity sectors, providing her with a solid academic foundation for her professional achievements.
Career Progression and Expertise
Heather Oliver has over 20 years of experience in technology and cybersecurity, transitioning from a Technical Specialist to various managerial roles. Her career progression spans across account management, project management, technical support, and cybersecurity governance, demonstrating her broad expertise and adaptability in the industry.