Heidi Westhaver
About Heidi Westhaver
Heidi Westhaver is a Business Analyst at TELUS in Calgary, Alberta, Canada, with over a decade of experience in telecommunications and advanced skills in Microsoft Excel.
Title
Heidi Westhaver holds the position of Business Analyst at TELUS, based in Calgary, Alberta, Canada.
Professional Experience at TELUS
Heidi Westhaver has accumulated extensive experience at TELUS, spanning over a decade. She currently functions as a Business Analyst, a role that demands expertise in data analysis and account management. Prior to this, she served as an Administrative Assistant from 2015 to 2021, and earlier as a Call Center Customer Service Representative from 2012 to 2015. Throughout her tenure, she has developed a comprehensive understanding of customer service and demonstrated leadership capabilities.
Education and Expertise
Heidi Westhaver completed a Certificate in Project Management at the University of Calgary from 2020 to 2021. Before that, she studied at the Southern Alberta Institute of Technology, earning a qualification in Business Marketing between 2007 and 2010. Her educational background complements her professional expertise, equipping her with advanced skills in areas such as Microsoft Excel, which are pivotal in her current role.
Skills in Telecommunications
With over a decade of experience in the telecommunications industry, Heidi Westhaver has cultivated a strong foundation in this sector. Her roles at TELUS have enabled her to develop advanced skills in customer service, account management, and business analysis. Her proficiency in Microsoft Excel is particularly notable, serving as a critical tool in her day-to-day functions as a Business Analyst.
Team Leadership at TELUS
Heidi Westhaver has consistently demonstrated leadership abilities throughout her career at TELUS. In various roles, she has taken on team leadership responsibilities, guiding teams towards achieving organizational objectives. Her leadership is underpinned by her rich experience in customer service and account management, contributing significantly to the company's success.