Henry Chan, Pmp, Prosci
About Henry Chan, Pmp, Prosci
Henry Chan is a Senior Product Manager at TELUS, specializing in customer experience and digital adoption, with certifications in PMP and Prosci Change Management.
Title and Certifications
Henry Chan holds the title of Senior Product Manager, Customer Experience & Digital Adoption at TELUS. He possesses the Project Management Professional (PMP) certification and is certified in Prosci Change Management.
Professional Background
Henry Chan has garnered extensive experience working in various roles across multiple industries. He serves currently as Senior Product Manager, Customer Experience & Digital Adoption at TELUS. Previously, he worked as Senior Advisor, Mergers & Acquisitions at TELUS from 2018 to 2021. His past roles include People Change Manager at Metrolinx, Change Management Lead at The Cadillac Fairview Corporation Limited and Sobeys, and Project Lead, Business Intelligence & PMO Analyst at LifeLabs Medical Laboratory Services. Henry also worked at Ernst & Young as a Client Support Specialist and at the University of Toronto in multiple roles.
Educational Background
Henry Chan is well-educated in various fields. He earned his Master of Business Administration (MBA) from the University of Victoria from 2021 to 2023. He holds an Honours BSc from the University of Toronto. Additionally, he studied Product Management at BrainStation, Project Management obtaining a certificate from the University of Toronto, and Priority Setting & Resource Allocation in Health Care with a certificate from The University of British Columbia. He also completed the French Explore Program at Université Sainte-Anne.
Experience in Change Management
Henry Chan has significant experience in change management, demonstrated through roles across healthcare, retail, and transportation industries. His positions in this field included Change Management Lead at The Cadillac Fairview Corporation Limited and Sobeys, as well as People Change Manager at Metrolinx. His expertise in change management strategies is further supported by his certifications and professional background.
Skills in Business Intelligence and PMO Analysis
Henry Chan has a background in business intelligence and Project Management Office (PMO) analysis. He applied these skills during his tenure as Project Lead, Business Intelligence & PMO Analyst at LifeLabs Medical Laboratory Services. His proficiency in these areas supports his current role in digital adoption initiatives at TELUS.