Hetal Shah
About Hetal Shah
Hetal Shah is a Territory Business Account Manager at TELUS in the Greater Toronto Area, Canada, with extensive experience in sales and customer service within the telecommunications industry.
Company
Hetal Shah is currently with TELUS, serving as the Territory Business Account Manager in the Greater Toronto Area, Canada. TELUS is a reputable telecommunications company in Canada, and this position involves managing business accounts within a specified territory.
Title
Hetal Shah holds the title of Territory Business Account Manager at TELUS. This role encompasses the management and growth of business relationships, ensuring the provision of telecom solutions tailored to the needs of business clients in the Greater Toronto Area.
Past Experience at Fido Mobile
Hetal Shah worked as an Outbound Customer Specialist - Winback at Fido Mobile for 3 months in 2021. Based in Brampton, Ontario, this position concentrated on customer retention and recovery strategies, aimed at regaining former clients.
Past Experience at Bell
Hetal Shah accumulated extensive experience at Bell, serving in various roles from 2009 to 2021. Starting as a Client Care Representative and moving through positions such as Sales Specialist - Consumer Direct, Small Business Sales Representative, and Help Desk Leader, Hetal demonstrated versatility and growth. This journey also included leadership positions in Small Business Sales, reflecting a commitment to professional development within the telecommunications sector.
Entrepreneurial Experience
Hetal Shah managed Coffee Culture Café & Eatery as the Owner and Store Manager from 2011 to 2012. This role provided valuable entrepreneurial and managerial experience, encompassing aspects of day-to-day operations, customer service, and business management.
Education and Expertise
Hetal Shah studied at the National Institute of Information Technology, where a Post Graduate Diploma was achieved in Structured Systems Analysis and Design. Additionally, Hetal holds a Bachelor’s degree in Electronics from the University of Mysore. This technical background laid the foundation for a successful transition into business account management and sales.
Background in Customer Service and Sales
Hetal Shah has over a decade of experience in customer service and sales, primarily within the telecommunications industry. Roles at Bell, Fido Mobile, and TELUS have honed a skill set in customer retention, direct sales, and leadership, making Hetal an asset in business account management.