Hilary Lucas
About Hilary Lucas
Hilary Lucas is a Loyalty and Retention Agent at Telus in Vancouver, British Columbia, Canada, with over 9 years of experience. She previously worked as a Customer Service Representative at Cash Store Financial for 2 years.
Title: Loyalty and Retention Agent
Hilary Lucas holds the position of Loyalty and Retention Agent at Telus. Her role involves developing strategies for customer retention, ensuring long-term customer satisfaction, and managing various loyalty programs. Her expertise in this field is based on years of professional experience in customer service and retention techniques.
Working at Telus
Hilary Lucas has been an integral part of Telus for over nine years. Based in Vancouver, British Columbia, Canada, she focuses on loyalty and retention within the company. Her long-standing commitment to Telus underscores her comprehensive understanding of the telecommunications industry and customer relationship management.
Previous Role at Cash Store Financial
Before her current role, Hilary Lucas worked as a Customer Service Representative at Cash Store Financial from 2010 to 2012. During her two-year tenure, she gained significant experience in addressing customer inquiries, resolving issues, and providing high-quality service, which laid the groundwork for her future roles in customer service and retention.
Education and Expertise
Hilary Lucas pursued her studies at Reeves College. Her education provided her with the foundational knowledge required for a career in customer service and retention. Her academic background, combined with extensive professional experience, equips her with the skills necessary to excel in her current role at Telus.