Hiu Ying Leung
About Hiu Ying Leung
Hiu Ying Leung is a senior analyst at TELUS with over eight years of experience, specializing in incident management and customer service within the telecommunications industry.
Current Position at TELUS
Hiu Ying Leung currently holds the position of TELUS THPS IM Senior Analyst at TELUS in the Toronto, Canada area. With over eight years at TELUS starting in December 2015, Leung has developed extensive expertise in incident management. Responsibilities in this role include reviewing, researching, investigating, and defining workarounds, as well as effectively communicating them to relevant stakeholders.
Professional Experience in Telecommunications
Hiu Ying Leung has a robust background in the telecommunications industry, with experience spanning customer service and technical analysis. Previously, Leung worked as a Senior Customer Representative at Fido Mobile and a Customer Service Representative at Rogers Communications from 2011 to 2014, each for a duration of three years. This experience has built a solid foundation in customer service, further reinforced through the current technical analyst role at TELUS.
Educational Background
Hiu Ying Leung graduated from Collège LaSalle, Montréal, earning an Associate's Degree from 2008 to 2010. Collège LaSalle is known for offering comprehensive programs, particularly in technology and business, providing Leung a well-rounded education that underpins the skills utilized throughout their career in telecommunications.
Skills and Expertise in Incident Management
In their role as a Senior Analyst, Hiu Ying Leung possesses strong skills in incident management. This includes thorough reviewing, researching, investigating, and defining of workarounds, effectively prioritizing and escalating incidents to minimize service disruptions. Leung's proficiency in these areas ensures efficient and effective incident resolution, contributing to seamless telecommunications services at TELUS.