Hugh N
About Hugh N
Hugh N is an Operations Manager at TELUS in Burnaby, with extensive experience in client care and retention sales from his previous roles at Rogers Communications.
Title and Current Roles
Hugh N serves as the Operations Manager - Incharge at TELUS in Burnaby. Concurrently, he is also the Manager of the Client Account Resolution Team at the same company. These roles position him at the forefront of operational and client account management within TELUS, ensuring fluid and efficient processes that align with the company's strategic goals.
Past Experience at TELUS
Prior to his current positions, Hugh N worked at TELUS as the Manager of Client Care for 10 months from 2015 to 2016 in Burnaby, British Columbia. His tenure allowed him to gain insight into client management and care, which has contributed to his robust understanding of client-centric operations within the telecommunications industry.
Career at Rogers Communications
Hugh N had a long-standing career at Rogers Communications stretching from 1999 to 2015. His various roles included Sales and Retention Customer Service Representative (1999-2000), Workforce Planning Coordinator (2000-2002), Manager - Client Care (2002-2003), Workforce Planning Manager (2003-2005), Training Team Manager (2005-2006), and finally, Manager - Retention Sales and Service for 9 years (2006-2015). This progression through multiple roles demonstrates his versatile expertise in customer service, workforce planning, training, and retention strategies.
Educational Background
Hugh N studied Business Administration and Management, General at Thompson Rivers University, earning a Bachelor of Business Administration (BBA) degree. Additionally, he completed studies in Sales and Marketing Operations/Marketing at Capilano University. This combination of education provided him with a solid foundation in business principles and advanced marketing techniques.
Key Responsibilities at TELUS
Since 2017, Hugh N has been instrumental in leading the development and execution of initiatives aimed at growing the TELUS brand. He is responsible for delivering executive-level reports on business performance and has been a champion of TELUS culture and values among new team members. Hugh also holds the critical task of developing and maintaining relationships with large business customers while leading a team of high-performing and highly engaged managers.