Hugo Lessard
About Hugo Lessard
Hugo Lessard is a Business Analyst, Partner Solutions at TELUS in Sainte-Marie, Quebec, Canada, with extensive experience in various roles at the company since 2009.
Current Position at TELUS
Hugo Lessard is currently employed as a Business Analyst, Partner Solutions at TELUS, stationed in Sainte-Marie, Quebec, Canada. His responsibilities in this role likely involve analyzing business processes and data to support partner solutions, ensuring effective collaboration between TELUS and its partners.
Previous Roles at TELUS
Hugo Lessard has held several roles at TELUS over multiple years. Prior to becoming a Business Analyst, he served as a Quality Coordinator in Specialized Solution Delivery & Support from 2018 to 2021. Before that, he was a Supervisor at the Business Contact Center for 8 months in 2017-2018. From 2011 to 2017, Hugo worked as a Learning Specialist in sales and services, and earlier in his career, he was a Customer Service Representative from 2009 to 2011.
Early Career Positions
Before joining TELUS, Hugo Lessard gained experience working for other organizations. He worked at NNC Solutions as a Sales Representative from 2008 to 2009 and as an Inventory Manager from 2005 to 2007. Additionally, he served as a Room Service Clerk at Whistler Vacation Homes Ltd. for 9 months in 2007.
Educational Background
Hugo Lessard studied at Université du Québec à Rimouski, where he pursued Human Resources Management/Personnel Administration. He obtained a Certificate in Human Resources Management, completing his studies over three years from 2012 to 2015.
Professional Skills and Contributions
During his tenure as a Learning Specialist at TELUS, Hugo Lessard oversaw the training of three operational groups and implemented several new systems and services. He managed a team responsible for business client contact, ensuring that key performance indicators were achieved. Hugo also took part in operations improvement projects aimed at enhancing customer satisfaction, delivery times, and process optimization. Additionally, he was involved in the implementation of new products and services by recommending necessary adjustments to mitigate development impacts. He played a critical role in adapting, implementing, and documenting procedures to improve service quality, and monitored the new procedures to ensure their optimal integration within the business processes.