Huma Malik
About Huma Malik
Huma Malik is a Systems Quality Analyst at TELUS with over 17 years of experience in various roles within the company.
Current Title at TELUS
Huma Malik is currently serving as a Systems Quality Analyst at TELUS. In her role, she focuses on ensuring the quality and efficiency of systems within the organization. Her extensive background in customer service enhances her ability to oversee system quality effectively.
Previous Roles at TELUS
Huma Malik has a rich history of roles at TELUS, having first joined the company in 2005. She started as a Non-tech Customer Service Agent at Emergis, which later became part of TELUS. She then advanced to Customer Service Team Lead, a position she held from 2008 to 2016. Her expertise and performance in these roles positioned her well for her current role as Systems Quality Analyst.
Experience in Telecommunications
With over 17 years of experience at TELUS, Huma Malik boasts a comprehensive understanding of both customer service and quality assurance in the telecommunications sector. Her tenure includes roles as Systems Quality Analyst, Customer Service Team Lead, and Non-tech Customer Service Agent, showcasing her versatility and expertise within the industry.
Career Path and Progression
Huma Malik's career began in 2005 as a Non-tech Customer Service Agent at Emergis before it merged with TELUS. Over the years, she transitioned through various roles, becoming a Customer Service Team Lead in 2008. After 8 years in this leadership role, she moved into her current position as a Systems Quality Analyst, where she has excelled for over 7 years.