Humphrey Van Eerde
About Humphrey Van Eerde
Humphrey Van Eerde is a Client Service Manager at TELUS in Calgary, with extensive experience in service management across various companies and a background in Management Information Systems.
Company
Humphrey Van Eerde currently works at TELUS as a Client Service Manager. His role at TELUS involves overseeing client services in Calgary, ensuring the delivery of high-quality service and managing client relationships effectively.
Title
Humphrey Van Eerde holds the title of Client Service Manager. His responsibilities include acting as a third-level escalation point for service issues, conducting face-to-face Service Level Agreement (SLA) reviews with clients, and delivering proactive service improvement plans.
Education and Expertise
Humphrey Van Eerde achieved a Bachelor’s Degree in Management Information Systems from the University of Calgary. He has been ITIL® Foundation certified since 2014. Van Eerde is proficient in Microsoft Applications, including Word, Excel, PowerPoint, Access, Visio, and SharePoint. He is also experienced with Remedy Configuration, Incident and Service Request, and Change Management Modules.
Professional Background
Before joining TELUS, Humphrey Van Eerde worked at various companies in the Calgary area. He was a Service Management Professional at Deliver Exceptional Customer Service In A Dynamic Environment in 2016 for 10 months. From 2010 to 2015, he served as Service Manager - Western U.S. and Canada at Unify. Prior to that, he worked at Black Box Network Services from 2007 to 2010 and BP Canada Energy Company from 2004 to 2007. Van Eerde began his career at Verizon (formerly MCI Canada) from 2001 to 2004.
Technical Skills and Service Management
Humphrey Van Eerde is skilled in using databases and tools such as DB2, Sybase, and Access. He brings expertise in Structured Analysis and Design, including Data Flow and Data Entity/Relationship Diagramming. In his role, he supports strategic planning and business responses to meet client service requirements, and provides continuous service improvement initiatives.