Hurmat Ali
About Hurmat Ali
Hurmat Ali is a Territory Account Manager at TELUS in Ontario, Canada, with extensive experience in various roles within the company since 2011.
Title at TELUS
Hurmat Ali is currently a Territory Account Manager for Ontario at TELUS, based in Ontario, Canada. In this role, he leverages his extensive expertise to assist customers and partners in accelerating their business transformation initiatives. His responsibilities include providing capabilities in Cloud, Big Data, IoT, Wireless, Managed Security, Business Security, and Unified Communications.
Professional Experience at TELUS
Hurmat Ali has a robust history with TELUS, holding various significant roles over the years. From 2018 to 2019, he served as Telus FIFA (PUREFIBRE FALCON PROJECT) & Sales Prime. Prior to that, from 2016 to 2018, he was the Escalations Manager at Telus FFH Operations in Montreal. Between 2015 and 2016, he contributed to the TELUS Service 2.0 team collaboration program. From 2014 to 2015, he was an Electronic Medical Records Specialist for Telus Health - Physicians Solution, primarily dealing with ITIL & Software Support. Hurmat began his journey with TELUS in 2011 as a Loyalty & Retention Specialist (FFH- TELUS) & Mentor, a position he held for three years.
Previous Positions at Bell
Before joining TELUS, Hurmat Ali served as a Small & Medium Business Retention Specialist at Bell from 2008 to 2011. This role entailed maintaining customer satisfaction and retention among small and medium-sized business clients.
Educational Background
Hurmat Ali completed his post-secondary education at St. Lawrence College, where he earned a Bachelor's degree in Criminal Justice/Police Science from 2004 to 2008. Prior to that, Hurmat attended Cathedral for his Secondary school education from 1994 to 2001, specializing in Junior High/Intermediate/Middle School Education and Teaching.
Expertise in Digital Transformation
Hurmat Ali has a comprehensive understanding of how new technologies and digital processes are transforming business rules and realities. He works closely with executives to transform employee and customer experiences, optimize operations, and expand businesses through digital transformation initiatives. His contributions to implementing flexible workstyles at TELUS have saved the company millions of operating dollars each year and significantly improved employee engagement and work-life balance.