Ian Byers
About Ian Byers
Ian Byers is the Manager of Field Support at TELUS in Calgary, Canada, with over 26 years of experience in various roles within the company.
Company
Ian Byers currently works at TELUS, a prominent telecommunications company, where he holds the position of Manager, Field Support. TELUS is known for providing a wide range of telecommunications products and services including internet, television, and phone services across Canada.
Title
As the Manager, Field Support at TELUS, Ian Byers is responsible for overseeing a team of Small/Medium business technicians in the Calgary area. His role involves managing field support operations to ensure the delivery of consistent and high-quality technical support.
Education and Expertise
Ian Byers has a background in Project Management, having studied at Mount Royal College from 2001 to 2002. Additionally, he has educational experience from the Southern Alberta Institute of Technology (SAIT). His expertise spans data and voice provisioning, technology analysis, and support.
Background
Ian Byers started his career at TELUS in 1997 as a Senior Desktop Support Analyst. Over the subsequent years, he took on various roles including Systems/Dialer Administrator, Implementation Manager for Data/Voice Provisioning, Technology Analyst II, and Technology Specialist. He has dedicated over 26 years to working at TELUS in various capacities.
Achievements
Ian Byers has extensive experience managing field support operations and has held multiple roles within TELUS. His career progression from a Senior Desktop Support Analyst in 1997 to his current position demonstrates his deep understanding and expertise in telecommunications. He has contributed significantly to the fields of data and voice provisioning and has managed various teams to enhance service delivery.