Ian Mac Donald
About Ian Mac Donald
Ian Mac Donald is a Senior Dental Claims Examiner at TELUS Health, working in both Montreal and Vancouver, Canada. He has over 8 years of experience at TELUS Health and a background in public administration and political science.
Current Role at TELUS Health
Ian Mac Donald currently serves as a Senior Dental Claims Examiner / OCR Verification at TELUS Health, operating in both the Montreal and Vancouver areas. In his role, Ian handles dental insurance claims with a high level of accuracy and proficiency. He ensures that documents processed by the Optical Character Recognition (OCR) program are verified correctly. His work environment is bilingual, requiring fluency in both English and French. Occasionally, he communicates directly with dental offices to clarify claim details.
Career Path at TELUS Health
Ian Mac Donald has been a part of TELUS Health since January 2015, making his tenure over 8 years. He initially joined the company as an Associate, a role he served in for three months from 2014 to 2015 in Montreal. Following this, he transitioned to his current role as Senior Dental Claims Examiner. Throughout his time at TELUS Health, Ian has demonstrated a commitment to accuracy and thoroughness in his work, enhancing the efficiency of dental claims processing.
Previous Work Experience
Before joining TELUS Health, Ian Mac Donald accumulated a diverse set of experiences in the customer service and management sectors. He was an Assistant Manager at Cineplex Entertainment for 11 months and at Empire Theatres for 3 years. Additionally, he worked as a Box Office Agent at Neptune Theatre for a year and as Front Line Staff at Empire Theatres for a year. His career in these roles took place primarily in Halifax, Canada.
Educational Background
Ian Mac Donald has a rich educational background that spans multiple institutions. He earned a Certificate in Public Administration and Leadership from Ryerson University's G. Raymond Chang School of Continuing Education in 2021. He also holds a Bachelor of Arts in Political Science and Government from Dalhousie University, where he studied from 2007 to 2013. Additionally, Ian completed his high school education at Auburn Drive High School, graduating with a High School Diploma in French Immersion in 2007.
Skills and Linguistic Proficiency
Ian Mac Donald brings valuable skills and linguistic proficiency to his role at TELUS Health. He consistently maintains high accuracy in document verification and claims processing. His bilingual capabilities in English and French are crucial in his day-to-day duties, particularly when reaching out to dental offices for clarifications. Ian's expertise and attention to detail significantly contribute to the efficiency of TELUS Health's claims examination processes.