Ian Roth
About Ian Roth
Ian Roth is the Smart Home Security Team Manager at TELUS, with over 8 years of experience in various roles within the company.
Current Role at TELUS
Ian Roth currently serves as the SmartHome Security Team Manager at TELUS. In this role, he is responsible for overseeing the SmartHome security team, ensuring efficient operations, and maintaining high service standards. His experience within the organization and his technical acumen make him well-suited for this leadership position. This role allows him to apply his diverse background in telecommunications and customer service to enhance the security systems offered by TELUS.
Previous Role as Customer Service Team Manager at TELUS
Before his current position, Ian Roth worked as the Customer Service Team Manager at TELUS from 2019 to 2020. In this capacity, he managed customer service initiatives, focusing on improving customer satisfaction and streamlining service processes. His experience in handling customer service operations provided him with essential management skills that he later leveraged in his role in SmartHome security.
Experience as SmartHome Security Representative
From 2018 to 2019, Ian Roth served as a SmartHome Security Representative at TELUS, where he spent a year mastering the technical aspects of SmartHome security systems. This role involved assisting customers with their SmartHome security needs, reinforcing his technical support capabilities, and laying the groundwork for his eventual transition into a managerial role within the same domain.
Early Career in Telecommunications
Ian Roth began his career in telecommunications in 2013 at Edmonton Wireless Inc., where he worked in sales and support for 10 months. Following this, he joined Shaw Communications as an Outbound Sales Representative in Edmonton, where he worked for a year. These roles enriched his experience in sales and technical support, forming a solid foundation for his subsequent positions at TELUS.
Education Background
Ian Roth holds a Bachelor of Science degree in General Biology from the University of Alberta. This academic background in biology is notable considering his professional focus on technology and security. The analytical and problem-solving skills developed during his studies likely contribute to his proficiency in managing complex security systems and addressing customer needs in the telecommunications industry.