Ilia Zaplatine
About Ilia Zaplatine
Ilia Zaplatine is a Customer Service Solutions and Technical Support professional at TELUS in Montreal, Canada, with extensive experience in the food production industry and expertise in label design.
Title
Ilia Zaplatine holds the position of Customer Service Solutions / Technical Support at TELUS, operating in the Montreal, Canada Area.
Current Role at TELUS
Ilia Zaplatine works in Customer Service Solutions / Technical Support at TELUS. In this role, Ilia provides expertise to Essential Technical Support Agents, helping them resolve customer hardware or software issues. This position involves handling complex customer inquiries and concerns, and offering alternative solutions for clients dissatisfied with first-line resolutions. Additionally, Ilia diagnoses and resolves technical issues relating to internet and television connectivity, email setup, and programming of television remotes.
Previous Experience at Dawn Food Products
Before joining TELUS, Ilia Zaplatine spent 10 years working at Dawn Food Products in the Montreal, Canada Area. During this decade-long tenure, Ilia served as a Production Scheduler and gained extensive experience in various roles within the food production industry. These roles included working as a Packaging Department's Supervisor and Assistant Production Manager.
Expertise in Label Design and Creation
Ilia Zaplatine is recognized for expertise in label design and creation. Experience as a Label Designer and Label Creator contributed to this skill set. This background provided Ilia with the ability to produce precise and effective labeling solutions, which is essential for product packaging and branding within the industry.
Skills and Attributes
Ilia Zaplatine is known for integrity, pro-activity, and the capability to adapt quickly to new environments. Strong communication skills are a hallmark, enabling Ilia to advise customers expertly on products and services. Multi-tasking skills allow for resolving problems both proactively and efficiently. Awareness of system updates and the ability to adapt to technology and process changes are key aspects of Ilia's professional skill set.