Imraaz Ali
About Imraaz Ali
Imraaz Ali is the Manager of Information Technology at TELUS in Vancouver, British Columbia, Canada, with a long history of various roles at the company since 2000.
Company
Imraaz Ali is currently working at TELUS, a prominent telecommunications company in Vancouver, British Columbia, Canada. TELUS provides a wide range of telecommunications products and services including internet, television, and mobile phone services.
Title
Imraaz Ali holds the position of Manager, Information Technology at TELUS. In this role, he leads efforts towards enhancing the performance and capabilities of front line team members through the implementation of advanced AI tools and technology.
Advanced AI Tools and Technology
Imraaz Ali leads a team focused on enhancing the capabilities of front line team members through cutting-edge AI tools and technology. His leadership is dedicated to optimizing Call Centre systems and refining AI interactions to ensure they provide seamless and efficient customer service.
Previous Roles at TELUS
Before taking on his current role, Imraaz Ali has held various positions at TELUS. He was the Acting Director of Consumer Sales Solutions in 2019, Manager of Market Intelligence from 2014 to 2019, Manager of Channel Operations from 2012 to 2014, Senior Business Analyst from 2009 to 2012, Product Manager from 2006 to 2009, and Contact Centre Technology Manager from 2000 to 2006. Each of these roles saw him focus on different aspects of TELUS's operations, contributing to his extensive experience within the company.
Continuous Improvement in IT Department
Since 2020, Imraaz Ali has played a key role in driving continuous improvement and growth within the Information Technology department at TELUS. His initiatives have significantly impacted the optimization of internal systems and the overall efficiency of the department.