Imran Alam
About Imran Alam
Imran Alam is a Project Manager II at TELUS in Montreal, Quebec, Canada, with over a decade of experience in various roles within the company.
Current Position at TELUS
Imran Alam currently holds the position of Project Manager II at TELUS in Montreal, Quebec, Canada. His role involves overseeing various projects and ensuring they align with company objectives. His responsibilities include project planning, risk management, and stakeholder communication.
Career Progression at TELUS
Imran Alam has a long-standing career with TELUS, showcasing his evolving capabilities across multiple roles. He started as a Retention Specialist in 2011 and then moved to Software Tester (2012-2015). He subsequently transitioned to roles such as Customer Service Representative (2015), Order Management Specialist (2016), Business Analyst (2016-2018), Incident Manager (2018-2020), Project Manager I (2020-2022), and now, Project Manager II.
Educational Background
Imran Alam's academic credentials include a study in Computer Science at Excelsior College Swat from 2004 to 2005. Additionally, he attended International Education Academy, where he studied Computer and Information Sciences, General, achieving his High School diploma after ten years of study from 1993 to 2003.
Specialization and Expertise
With over a decade of experience at TELUS, Imran Alam specializes in enhancing customer satisfaction and retention through strategic project management and business analysis. His work has focused on quality assurance, user experience, and successfully delivering multiple telecommunications projects.
Key Contributions and Initiatives
Imran Alam has been instrumental in implementing a comprehensive change management strategy for mobility enablement at TELUS. He played a crucial role in the transition and integration of new business processes, ensuring minimal disruption and maximum efficiency across the company's operations.