Ismail Kara
About Ismail Kara
Ismail Kara is the Customer Service Team Manager at TELUS Health, with extensive experience in customer relations and project management roles at various companies.
Currently Working at TELUS Health
Ismail Kara is currently employed at TELUS Health as a Customer Service Team Manager. In this role, he manages the technical ticket escalation flow to ensure investigations are timely and resolutions are prompt. He also serves as a Service Desk escalation point for priority production incidents and is responsible for attending conference calls initiated by TELUS Health until incidents are resolved.
Experience at NewAge Products Inc.
Prior to his current position, Ismail Kara was the Contact Center Manager at NewAge Products Inc. from 2017 to 2020. Based in Woodbridge, Ontario, Canada, he was responsible for overseeing the functions and performance of the contact center.
Roles at Rogers Communications
Ismail Kara has extensive experience at Rogers Communications where he held multiple roles. From 2015 to 2017, he was the Team Manager for Customer Relations in North York, Ontario. Before that, from 2011 to 2015, he served as Project Manager for the National Customer Care PMO in Toronto, Canada Area. He also managed the Retention Team from 2009 to 2011 in North York, Ontario.
Positions at Bell
Ismail Kara worked at Bell in various capacities. He served as an Operational Project Manager from 2007 to 2008 for 9 months in Toronto, Canada Area. Prior to that, he held the role of Quality Process Manager for 1 year from 2006 to 2007.
Team Support and Mentorship
In his professional capacity, Ismail Kara supports and mentors team members, focusing on both their current role performance as well as their future career growth. He drives key initiatives and projects aimed at enhancing customer service levels, showcasing his commitment to continuous improvement and team development.